Frequently Asked Questions


Our Bali silver beads and silver jewelry are manufactured from solid sterling silver. We do not use silver plating. Our Balinese artisans produce all their work by hand. 

Pure silver is relatively soft, very malleable and easily damaged. For these reasons, it is usually combined with other metals to become more durable. We combine pure silver with copper, which lends strength without changing silver jewelry's color. This combination, which usually consists of a 92.5 percent silver and 7.25 percent copper ratio, is most commonly referred to as 925 sterling silver.

Please understand also that different computer monitors display the product images differently with regard to color and brightness.


Our minimum order is 20 pieces/pairs per design for items priced by piece and 250 grams per design for Bali beads and chains. Minimum amount is US$ 250 (exclude shipping cost)


We ship orders worlwide directly from Bali door to door. We ship orders worlwide directly from Bali door to door.

As Bali is a distance from most of our markets and the cost of freighting is considerable we suggest you always buy make sure that the cost of your silver order is greater than the freight cost. In order to ensure this it is a rule of thumb that your purchase of silver should be greater than US$ 500 in value.

SSS SILVER is not responsible for any loss during transportation and any delay caused by destination customs clearance processes. We will provide the proof of posting or the relevant courier's airway bill and documentations.

Your money will not be refunded in case of lost shipment done by shipping courier and late delivery because of custom clearance processes. We recommend you to take shipping insurance on every shipment.

 Please feel free to contact us for a comprehensive shipping rate.


For any single order which is greater in value than US$ 5,000 we are happy to give you an overall discount of 4% on the price of your silver.
Orders above US$ 10,000 will receive a 7% discount on the silver price.


We accept payment by :

1. Wire transfer to our Bank 
2. PayPal.

We request an advance payment of 50% of your quoted C&F with the balance being transferred at the time your order is ready to ship. 

All payments by wire transfer should be made to : 

Denpasar Branch
Jalan Dewi Sartika 88, Denpasar
Bali - Indonesia
Swift Code : BBBAIDJA
A/c No.: 5804166353
Account Name: Nyoman Satyawibawa Upadhana
PERMATA BANK Fax: +62 361 261679

When transferring funds, you must ensure that we receive the invoice amount. Some banks deduct extra fees from the amount you wish to transfer. Please fax your transfer slip to us in order that we can locate your transfer. In order to save on T/T costs we ask that small orders (less than $1000) are paid in full at the time of ordering with a once only fee.


"Certificate of Origin" (COO.) is an official declaration issued by the Indonesian Customs and available only upon REQUEST. Cost US$ 25 for each shipment. Do you need a COO.? Some countries have trade agreements with Indonesia that entitles orders shipped with COO to a LOWER import duties. We recommend to call FedEx for additional more informations. Customs duties and sales taxes are non-refundable.


Duties and taxes are determined by local governments, based on country of origin of the products being purchased, as well as the international harmonized code system that classifies the products. Thus the amount of customs duties and taxes vary and can be checked on a third-party company, such as DutyCalculator.
Please check with your customs or FedEx office in your country for more informations. Customs duties and sales taxes are non-refundable


Our silver jewelry is all handcrafted and we guarantee the quality of our workmanship. As all handmade items, there may be very modest variations among the pieces within each style in appearance, size, weight, and degree of antiquing and oxidation. We cannot guarantee that each item will identical with another item which bears the same catalogue number.

We will accept any defective piece of our jewelry. Goods are classified as defective if they are received damaged, or where a manufacturing defect occurs no longer than 7 days upon received date. Items that have been damaged as a result of mistreatment or wear and tear will not be considered to be defective. You may return the merchandise back to us no longer than 7 days upon received date.  All returned merchandise must be unused and in a new condition with all original tags and original packaging. Incomplete returns may be refused or disregarded.

We will replace any items found to be faulty or damaged with similar items or choose another item that is of the same purchase price. Please allow 2 up to 3 weeks for us to either fix or re make the defective jewelry. If you wish to return any damage item , please email us at :

SSS SILVER is not responsible for shipping cost or customs charges that may incur when returning the products to Indonesia. The shipping cost is non refundable.

SSS SILVER reserves the right to change the Return & Exchange Policy and/or reject any return/exchange requests for any reason without prior notice. In the event of any dispute, SSS SILVER’s decision shall be final.


Salt water, chlorine in swimming pool, soap and perspiration can easily ruin the beauty of the silver jewelry. Therefore, maintaining your beautiful silver jewelry is very important. It is best if you, periodically, clean and polish you silver jewelry using silver polish or polishing cloth made for silver jewelry. It has a dry chemical inside of the cloth to remove tarnish that gets on the jewelry.


There are several systems for denoting the sizes of jewelry rings in use around the world. You can determine your proper ring size using a set of gauge rings. Other methods, such as measuring the finger with a strip of paper. For the most accurate reading, one should measure the finger at the end of the day when it is largest. 

How to determine your ring size :

1. Wrap a piece of string or a strip of paper around your finger.

2. Mark the point where the two ends meet.

3. Measure the string or paper against a ruler to get the circumference of your finger.

4. Divide that by 3.14 to get the diameter of your finger.

5. Look up your ring size using the form above